Happy Monday everyone,
In this week’s letter I’m going to ask for a little help from all of you as members. I find myself in the uncomfortable position of not knowing exactly how to navigate through an existing problem at our Club. It’s the Club’s Achilles heel of sorts and on some evenings is the proverbial elephant in the room that everyone chooses to ignore. We cannot afford to ignore it any longer. The issue is member behavior; specifically, member children behavior. I expect most of you will immediately say – yeah, good luck with that one – I know, I’ve been saying that to myself all weekend.
The issue is poignantly laid out in a letter from a member:
I’ve become acutely aware of some of the behavior at the club that is troubling me, particularly when we are talking about spending multiple $100s of thousands of dollars updating the Bar and Grill. Here are two recent examples. Two weeks ago on Friday night I stopped two teenage girls who were sitting outside dipping French fries into ketchup and then slinging them at the garbage can, trying to make it into the opening. Needless to say, there was ketchup and fries strewn across the patio. I stopped them but they gave me this incredulous look like who am I to be telling them what to do. In hindsight I should have grabbed a rag and told the two of them to get on their hands and knees and clean up the mess. The second incident occurred this past Friday. I was walking to the playground and found a child about 7-8 years old not only standing on the ping pong table but jumping up and down on it. I told him to get down immediately and his mom was standing there. She looked shocked and then said thank you to me for asking her son to get down. But it clearly wasn’t her first thought. Mark Kohtz tells me kids are hiding food and ketchup in the couch. My wife recently saw a child drop his milk shake on the floor and just walk away. The club looked like a tornado hit it on Friday night as people were leaving. It goes on and on. Unless we start taking better care of the club, it does not make sense to upgrade the place. While I want to believe that it’s just a few bad apples, all it takes is a few people to ruin it for everyone. We need to implement rules that curb this behavior – empower our employees to take a stand, institute fines, make pleas to the membership in mailers, etc. The place is going to get messy but I’m just amazed how many people fail to throw away their trash or bring their plates and cups back up to the bar or the area next to the bar where dirty dishes are stacked. If your children spill food all over the ground, at least try to pick some of it up so we don’t all have to walk through it after you leave. Just some common courtesy and decency is needed. I could go on and on, but you get the picture.
The question before you then is how we stop the destructive behavior in a few of our members and perhaps less few of our member’s children. I am truly open to suggestions. My instinctive reaction is to solve this with a hammer but I suspect that’s the wrong tool. It’s also very difficult and a little unfair to lay the policing responsibilities on top of our staff as attractive as that is to me for convenience and ease. I’m just guessing now but I think the best solution is to have the membership come together and self-police in some fashion. What do you think? Please give us your thoughts at the end of this letter.
On a different note, there are no Committee meetings scheduled for this week. The next Committee meeting is the Board of Governors meeting next Monday, May 20 at 6:30 PM. I know you’ve all gotten the message already but it’s still worth repeating; as a member, you are invited and welcomed to attend any Committee meetings at your Club.
That’s all for now, I hope you have a great week.
All the best,